A company answering service that offers seamless support.
AnsweringService.com can customize solutions to suit your company, regardless of your industry or size, with the capacity to handle concurrent calls, high call volumes and highly complex call flows.
Safeguard business continuity with an outsourced inbound call-handling solution you can count on.
US call center agents
Live answering by professionals in the US, with bilingual services and overflow support available.
24-hour availability
We can answer your calls at any time of the day or night, including on weekends or holidays.
Fast answering speed
We answer calls in 3 rings, on average, which is industry-leading and reduces the risk of call abandonment.
Customizable scripting
Utilize conditional logic to guide call flows and create more consistent caller experiences.
Pipeline prioritization
Respond more swiftly to leads by having us submit details of prospects into your CRM or a web form.
Quality monitoring
Our highly-trained team members are scorecarded on delivering outstanding customer service.
How it works.
With instant activation of your service, we can start answering your calls within a few minutes.
1
A customer calls your number.
The call is diverted to us if you’ve chosen to send us all calls or you can’t answer it in-house.
2
We answer the call.
A friendly call center agent uses your preferred greeting and handles the call as required by you.
3
You receive a message.
You receive all the information you need via SMS and/or email immediately after the call.
Streamline operations and stay agile.
Whether you want to free up internal resources, maximize every opportunity, improve customer experience, reduce operating costs or have the ability to scale instantly on demand, we can help!
Flexible coverage.
- Provide overflow support for your team, answering calls they can’t.
- Only have us answer after-hours calls to your company’s numbers.
- Choose to send all your inbound calls to AnsweringService.com.
Inbound sales support.
- Increase productivity by removing the distraction of a ringing phone.
- Have us screen calls and submit leads based on your preferences.
- Enable your sales team to focus on quality, pre-qualified leads.
24/7 customer engagement.
- Ensure your customers can always speak to a real person.
- Prevent missed calls and frustrating voicemail hangups.
- Have us answer common queries, schedule appointments and more.
Streamline operations and stay agile.
Whether you want to free up internal resources, maximize every opportunity, improve customer experience, reduce operating costs or have the ability to scale instantly on demand, we can help!
Flexible coverage.
- Send all your inbound calls to AnsweringService.com.
- Use us as overflow support to answer only the calls your in-house team can’t.
- Only have us answer after-hours calls to your company’s numbers.
Inbound sales support.
- Increase productivity by removing the distraction of a ringing phone.
- Have us screen calls and submit leads based on your preferences.
- Enable your sales team to focus on quality, pre-qualified leads.
24/7 customer engagement.
- Ensure your customers can always speak to a real person.
- Prevent missed calls and frustrating voicemail hangups.
- Have us answer common queries, schedule appointments and more.
Utilizing the tools you already use.
Utilizing the tools
you already use.
On MyAssistant plans, our call answering virtual assistants can input leads directly via CRMs, handle appointment-setting via online calendars, raise support tickets in customer service software or provide updates via online collaboration tools.
.
.
.
.
.
.
.
.
.
Get The Lowdown
Request a custom quote.
Our standard answering service plans cater for up to 1,000 calls per month, however, we can tailor solutions to your specific needs if you have higher call volumes. Tell us a little about your company and discover how we can help you.
Compare our business answering services.
MessageExpress
Messages taken and sent to a single email or mobile number by SMS.
From
$20/month*
No lock-in contract
(cancel anytime)
All plans include:
- 24-hour call handling^
- US receptionists, plus overflow support
- Messages sent by SMS^ and/or email
- Self-service management via online portal
- Customer support as required
Plan-specific settings:
- Choose your preferred caller greeting
- 1 contact can receive messages
- 3 details collected per call
- No setup fee
* Plus relevant sales tax. ^ Additional charges apply for add-ons.
See Terms & Conditions.
* Plus relevant sales tax. ^ Additional charges apply for add-ons. See Terms & Conditions.
Answer
Warm call transfers and messages sent to multiple staff or departments.
From
$35/month*
No lock-in contract
(cancel anytime)
All plans include:
- 24-hour call handling^
- US receptionists, plus overflow support
- Messages sent by SMS^ and/or email
- Self-service management via online portal
- Customer support as required
Plan-specific settings:
- Customizable caller greeting
- Unlimited contacts can receive messages^
- 5 details collected per call
- No setup fee
Additional Answer features:
- Call transfers when appropriate^
- Schedule availability for call transfers
- Company information can be provided
* Plus relevant sales tax. ^ Additional charges apply for some add-ons.
See Terms & Conditions.
* Plus relevant sales tax. ^ Additional charges apply for some add-ons. See Terms & Conditions.
MyAssistant
Complex call flows, order taking and CRM or web-based form input.
From
$49/month*
No lock-in contract
(cancel anytime)
All plans include:
- 24-hour call handling^
- US receptionists, plus overflow support
- Messages sent by SMS^ and/or email
- Self-service management via online portal
- Customer support as required
Plan-specific settings:
- Customizable caller greeting
- Unlimited contacts can receive messages^
- Up to 11 details collected per call
- Setup fee based on service complexity
Additional MyAssistant features:
- Call transfers when appropriate^
- Schedule availability for call transfers
- Company information can be provided
- Customer FAQs answered on your behalf
- Conditional scripting to guide call flows
- Order processing
- Payment processing
- Appointment setting
- Leads entered into CRMs or forms
- Other tasks interacting with your tools
* Plus relevant sales tax. ^ Additional charges apply for some add-ons.
See Terms & Conditions.
* Plus relevant sales tax. ^ Additional charges apply for some add-ons. See Terms & Conditions.
Bundling options.
Need a phone number for your custom IVR and/or a virtual receptionist to handle calls depending on which menu option the caller selects? We have it covered!
Virtual numbers.
Start to advertise a toll-free number or multiple local numbers with area codes for different cities.
Voicemail-to-email.
Avoid voicemails being missed by having after-hours messages sent instantly to nominated inboxes.
Virtual switchboard.
Have callers interact with a customized IVR menu initially and their call routed based on their selection.
Frequently Asked Questions.
"At every level … this is one of the best companies and teams I have had the pleasure of working with in 20 years of business."
Find out more.
Have questions? Please fill in your details and we’ll be in touch.