What’s the difference between the MessageExpress and Answer services?

MessageExpress is an extremely low-cost message-taking service, without any option for the receptionist to interact with your caller beyond greeting them and asking if they can take a message.  General business information cannot be provided and call transfers cannot be made.  Messages can be sent via email and/or SMS only to one individual or team.  

The Answer service tends to provide a more seamless experience for callers, who are typically totally unaware the receptionist isn’t part of your in-house team or isn’t located within your business premises.  You can fully customize the greeting callers will hear, provide answers to common questions the receptionist may be asked and have multiple internal contacts receive messages and (when available and appropriate) call transfers.