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What is the voice AI receptionist service?

Our new voice AI service is a virtual receptionist powered by advanced artificial intelligence. It answers your calls quickly and efficiently, handling routine queries and taking messages, with a human receptionist on standby to assist as required.

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How does the AI receptionist work?

The AI receptionist listens to your callers’ requests, provides helpful responses and takes messages. If a caller’s needs are too complex for AI to handle, a live receptionist will seamlessly take over the call.

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What are the benefits of using the AI receptionist?

Our AI receptionist helps streamline call handling, reduces wait times, and ensures that no call goes unanswered. It offers an affordable solution that combines the efficiency of AI with the reliability of human support when needed.

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Is the AI receptionist service right for my business?

If you’re a small to medium-sized business looking to cost-effectively handle your calls, an AI receptionist service could be a great fit. It’s ideal for those who want to try AI while still having access to live receptionists for more complex needs.

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How can I get started with AI call answering?

Keen to experience whether an AI reception service is a good fit for your business? Simply sign up for a one-month AI call answering free trial and our team will get in touch to help you get setup.

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How fast are calls answered?

Average Speed of Answer (ASA) is a key metric for any answering service and we proudly answer within 3 rings on average (less than 10 seconds), which is considerably faster than a typical call center.  This is achieved by using enterprise-grade software that enables seamless global call routing when required, such as during unforeseen peaks in call volumes.
Calls are always answered by AnsweringService.com’s team of US-based receptionists whenever possible during standard office hours, with overflow to highly-trained receptionists in the United Kingdom and Australia occurring after hours or when a call simply can’t be routed to any of our local receptionists within an acceptable timeframe because they’re already all handling calls.  This is advantageous for our clients as it minimizes the risk of call abandonment, with calls continuing to be answered as fast as possible even during the busiest of times.
Our US staffing levels are always based on projected call volumes and receptionists on our international teams who handle overflow calls are all equally skilled professionals held to the same excellent quality standards.
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Can I still use my phone number if I cancel my services?

Yes!  Local phone numbers and toll-free numbers can also be ported out at any time, should you ever choose to discontinue using AnsweringService.com’s services.

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What business solutions does AnsweringService.com offer?

At AnsweringService.com, we ensure that your inbound calls are answered promptly and help you present a professional image to the world.  The majority of calls are answered by US-based receptionists, with overflow to our other locations in periods of peak demand or after hours.

Our 24/7 live call answering services provide a smart, affordable and total business communications solution. Options include:

  • A message-taking answering service
  • A more customizable call answering solution that enables the receptionist to answer basic questions about your business and transfer calls when appropriate
  • Our most comprehensive answering service that:
    • Allows you to guide the call flow using conditional scripting
    • Enables the receptionist to handle key tasks to improve your business efficiency, such as:
      • Quoting fees
      • Taking orders
      • Processing payments
      • Inputting data via web forms or your CRM

So whether you require simple message-taking, reception transfer options or have more complex call flows, we’ve got you covered.

Our offerings are also scalable, adapting to your evolving business requirements.

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How quickly do account changes made in the online portal take effect?

Immediately.  You can modify your caller greeting and, depending on your plan, update your call transfer availability, message preferences and instructions for receptionists in real-time within our online client portal.

Stepping into a meeting?  Simply toggle your call transfer status to “Unavailable” and we’ll take messages for you, just as an in-house receptionist would.

Need to update internal contacts, so a new team member can receive transfers and messages?  The change takes effect instantly and will be visible to the receptionist who answers your next call.

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